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Complimentary shipping on orders over £200* nationwide

Click & Collect now available in Soho, London

Use coupon code WELCOME10 for 10% off your first order.

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ASSISTANCE

DELIVERY

Find information on delivery, tracking and shipping times

SHIPPING OPTIONS & FEES

United KingdoM

Local Shipping

Complimentary Express shipping when you spend £200 or more within the United Kingdom.

We offer a Before 12:00pm service for £7.00, if your order value is under £200.

Our processing time is 1-2 business days.

Click & Collect

We offer Click & Collect as an option at checkout, exclusive to our London Flagship store.

All orders are processed within twenty-four hours, excluding weekends. 

We will send a secondary confirmation that your order is marked ready to pick-up, which notifies you that your pieces can now be collected. 

INTERNATIONAL

International Shipping

Dinosaur Designs orders are shipped with our DPD. Postage fees can be estimated in the cart drawer or on the cart page, and are calculated in real-time at checkout using a tracked and signed service. Learn More

Duties & Taxes

All international orders may be subject to duties and taxes. The customs and import taxes are established by local customs authorities and may be a government requirement of import.


The payment of such duties and taxes are the customer's responsibilities and are added at time of purchase. Your purchase will be shipped as Delivered Duty Paid, as customs duties and taxes are paid upfront, for a smooth shipping experience.

Please contact your local customs office if you would like more information regarding duties and taxes.

DELIVERY

Delivery Times

Delivery timeframes are supplied at checkout and are to be regarded as estimates only.

Estimates may not take into account customs holds, transit or peak period delays.

Once your Dinosaur Designs parcel has been dispatched from our London Flagship store, we are unable to upgrade your order to an expedited service.

Dinosaur Designs can provide a quote for an express courier upon request. Contact Us

Processing Times

Dinosaur Designs orders are processed and dispatched within one to two business days.

During promotional and launch periods, public holidays or other events, additional processing time may be experienced.

Priority Orders

Orders with an express service will be prioritised in processing, fulfilment and dispatch.


Dinosaur Designs can provide a quote for an express courier upon request for time sensitive deliveries. Contact Us

Tracking Your Order

Dinosaur Designs provides an order and shipping confirmation email following your purchase. Your unique tracking code with our shipping provider, DPD, will be supplied once your order has been collected to track your order with ease.

Ship From Location

All Dinosaur Designs orders are dispatched from our London Flagship store in Soho, London. On occasion, orders may be dispatched from Australian studio, where inventory was unavailable to fulfil your order.

Delivery to PO Box & Parcel Locker

No, we cannot send any parcels to PO box addresses, freepost numbers and NAPO addresses.

In addition, a number of postal code areas are excluded from our carrier, DPD's serviceable map.

Delivery Address Unavailable

Dinosaur Designs United Kingdom ships with DPD from Soho, London to the following regions; United Kingdom, Europe.

For delivery to North or South America, please visit Dinosaur Designs United States.

For delivery to Oceania, Asia, or Africa, please visit Dinosaur Designs Australia.

If you have trouble shipping to an address in the United Kingdom or Europe, please contact Customer Service for assistance. Contact Us

Royal Mail may face service disruptions due to shipping or customs regulations, logistical challenges like natural disasters, flight capacity issues, union strikes, civil unrest, or sanctions.

Learn more about Royal Mail service updates.

Signature & Insurance

All Dinosaur Designs orders are processed with insurance, provided by our third party shipping provider, DPD, to protect all order against transit damages or loss in transit up to £1000.00

Dinosaur Designs orders require an adult signature unless Authority to Leave is noted on your order. This allows for safe delivery of your order.

Dinosaur Designs is not responsible for stolen or missing packages if Authority to Leave is authorised on your order.

Delivery to Concierge & Reception

Dinosaur Designs accepts orders with delivery to business or personal concierge, reception or building managers. Each order requires signature upon delivery due to their value.

In the event you passed this responsibility to a Building Manager, Concierge or Reception to sign on your behalf, Dinosaur Designs is no longer responsible for missing goods once the parcel has been signed for.

Transit Damages

All Dinosaur Designs orders are insured with DPD. If your order arrives damaged, please send us pictures of the damage.

Keep the box and packaging, as this may be required as evidence for the insurance claim.

Once approved, we can provide a replacement, credit, or exchange for the damaged item.

Packaging

As we continue to reduce our environmental footprint, we make great efforts to keep up with recent packaging innovations to limit waste and ensure we are following the most sustainable practices.

Each Dinosaur Designs order is packed with extreme care in our Soho store, using protective paper packaging solutions that are shock-absorbent, biodegradable and recyclable. 

Each box is sealed with recyclable kraft paper tape to ensure all orders arrive safely with minimal impact on our Earth.

Returns

Find out about our returns and exchange policy. Learn More

CONTACT US

We invite you to be in touch