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Terms & Conditions






Dinosaur Designs UK Ltd
Registered in: London
Registration office address:
c/- MGR Weston Kay LLP
55 Lourdon Rd
St John's Wood
London NW8 0DL, UK
Registration number: 9003981
Ph: (44) 07713941860
Email: [email protected]


All items are hand made in Australia and will vary slightly in size, colour and pattern to those visible in the online store. We professionally gift-wrap all of our orders. You can also add a gift card with a customised message free of charge, simply add your message to the comments box at checkout.


Shipping Information

We professionally gift-wrap all of our orders, and you can add a personalised message to your item at checkout.

Goods will be shipped using Royal Mail. Orders placed before 12pm will be shipped that day and all other orders normally sent the next business day. We will provide tracking where possible.

First Class: Next working day for most areas, including Saturdays.
Second Class: 2 - 3 business days, including Saturdays.

Standard: 3 - 10 business days



Dinosaur Designs does not issue refunds unless required by law. Exchanges can be made by emailing [email protected] within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece/s being exchanged.

We strongly recommend that all exchanges posted to Dinosaur Designs have a tracking number. Dinosaur Designs is not responsible for any exchanges that go missing or lost on their way to us.

Please return any pieces to:

Dinosaur Designs Online Store - Exchanges
Unit 3, Ham Yard Hotel
35 Great Windmill Street
London W1D 7DT


Export Restrictions / Customs

All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. Dinosaur Designs has no control over these and will not refund customers for any charges.



Dinosaur Designs will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.


Privacy Policy

Dinosaur Designs is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.

Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at [email protected].

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will update this policy page.



Dinosaur Designs makes every effort to ensure that all of the transactions that occur on its website are secure. We provide a range of payment methods including VISA, MasterCard and AMEX.  All orders are processed over guaranteed secure industry standard SSL Certificate (Secure Sockets Layer) encryption technology.


Contact us

If you have any questions or worries regarding your order please feel free to email us at [email protected] or call us on +61 2 9698 3500.



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