FREQUENTLY ASKED QUESTIONS
When Will I receive my order?
Due to the current uncertain climate, our London store and online store have temporarily closed. All orders placed after the 26th of March 2020 will be dispatch once re-opening, which at this stage is unknown.
Our team works hard to ensure orders are sent out as soon as possible, if you have any questions regarding exact processing and shipping time frames please contact us at email@example.com
For delivery timeframes please visit our SHIPPING & RETURNS page.
How much does delivery cost?
We ship orders via Royal Mail and delivery costs are calculated in real time at checkout depending on the weight of the item and the destination. You can calculate your delivery costs at the bottom of the 'view cart' page by entering your postcode.
We offer free standard shipping throughout the UK on orders over over £100 and free express for orders over £200.
Do you ship internationally?
Yes we do! Select the delivery country at checkout to see the delivery charge for the items in your shopping bag. All international orders are shipped via Royal Mail.
Please note we do not cover customs taxes or duties for international orders.
I received my order and it is not Right. How do I exchange?
If a piece is not quite right you are welcome to exchange for an alternative item, store credit or refund.
For more information on how to return an item to the online store please visit our SHIPPING & RETURNS page.
DO YOU OFFER REFUNDS FOR RETURNS
How do I know my ring or bangle size?
We do our best to ensure our bangles and rings are accurately sized, however due to the nature of the products sizing can vary slightly. For information on how to find your best fit please see our SIZE GUIDE page.
The item I want is out of stock. How long until it will be available?
All our resin pieces are handmade in our Sydney studio and due to the nature of our production schedule we are unable to give an exact timeframe. If you see an item you like on the website that is out of stock please contact firstname.lastname@example.org for more information on when the item will be available.
Will my resin piece look similar to the photo online?
Dinosaur Designs resin pieces are made in our Sydney studio using hand casting and finishing techniques. The handmade nature of our product creates wonderfully unique colours and swirls, textures and shapes, meaning no two products are the same. We aim to capture a range of outcomes in the photos you see on our website however, you can expect your piece to be one of a kind.
What are your online customer service hours?
Our online team is based from our London store which is currently closed to the public.
At this time, the best way of contact is via email email@example.com and will usually respond within 24hrs.
HOW DO I CARE FOR my DINOSAUR DESIGNS PRODUCT?
Are resin pieces durable? Can they break?
Our resin pieces are very strong and durable and are made to last a lifetime however they should be treated with care as, like a ceramic item they can break when dropped or knocked.
In some incidents we can repair breaks. Please contact firstname.lastname@example.org to find out whether your item can be repaired and what the cost of this would be.
Can my products be repaired?
Where else can I purchase Dinosaur Designs pieces?
We have a store in London and New York. We also have seven stores located around Australia. Click HERE for more information on our store locations and opening times.
We are proud to be stocked in a selection of beautiful stores around the world and online. For a full list on where else you can find Dinosaur Designs please visit our STOCKISTS page.